Saturday, October 23, 2010
Frequently Asked Questions
Q: Where did the live video go?
A: We have switched our LIVE and Video On Demand platform. Visit to get signed up. 
Q: Why can't I subscribe to the Video On Demand on the website?
A: We are no longer allowing new subscriptions to the old platform. We will continue publishing video to the old platform through the 2019 race season for those that still have a Premium Subscription. Visit to get signed up.  
Q: On the new website you are selling a Pit Pass. What does that include?
A: We are working towards never having a Pay-Per-View event again. The Pit Pass subscription allows access to the complete Video on Demand archive and all future LIVE events that we can get the agreement for. Visit to get signed up.
Q: I want a refund.
A: We are no longer selling event passes (PPV) so refunds will be a VERY rare occurence. We now sell a subscription to all events per month subscribed. email  
Q: Why does the website says I am logged in twice?
A: It's possible you closed your browser while logged in and because of your browswer settings you remained logged in. Also you can't share your login with another device or individual. You must email and have us manually log you out.
Q: I am being billed for two different subscriptions. 
A: Please email to get the appropiate account canceled. 
Q: How do I cancel my account?
A: Click here to unsubscribe. Or simply log into your PayPal account and manage your automatic payments. If you used Express Checkout with a credit or debit card please send an email to and we can cancel it for you.
Q: Can I share this password with someone else?
A: The password is sent for use on one device at a time, multiple logins will void all logins for a period of at least one hour
Q: The event was rained out after I made the purchase, what now?
A: We are no longer following the tracks policies towards rain. There will be no refunds, we are not selling event passes. You subscription is for all events within a one month period of time not for the event that rained out.
Q: I'm having trouble and need some help?
A: Please do not message us on our Facebook page or Tweet us regarding an issue with live video. Phone calls or emails to either Austin or Trenton will not be answered, nor returned for troubleshooting issues. Please email us at
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