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Saturday, October 23, 2010
Frequently Asked Questions
Q: I'm having trouble and need some help?
A: Please do not message us on our Facebook page or Tweet us regarding an issue with live video.GO OVER THESE ITEMS FIRST! We will sit on our email account and promptly respond.  Phone calls to either Austin or Trenton will not be answered, nor returned for troubleshooting issues. Please email us at racindirt@racindirt.com
 
Q: Why is the video buffering?
 
Q: Why does the website says I am logged in twice?
A: It's possible you closed your browser while logged in and because of your browswer settings you remained logged in. Also you can't share your login with another device or individual. You must email racindirt@racindirt.com and have us manually log you out.
 
Q: Is there a particular internet browser which works best for viewing the live event?
A: WE DO NOT RECOMEND THE USE OF INTERNET EXPLORER AND WE WILL NOT TROUBLESHOOT IT! We typically have the best luck with ChromeFirefox is a good option also. Even if you are using a MAC product we highly recommend the use of Chrome.
 
Q: Is the video available on my android or apple device?
A: Yes the video is available on those mobile devices. Android devices are little more complicated to see the live event on. On some devices if you use the Chrome browser it will work. Sometimes you need to find a third party Flash Player application on the Google Play store and install it. If you are using a Samsung device click the factory Internet button and access the web page and video that way. Please be aware Wifi is typically stronger than data plans on your mobile devices, so there may be less video quality if you rely on your data plan to view the event.
 
Q: Will this work with my smart TV?
A: Due to variable non standard operating systems available on Smart Tv's we do not offer tech support. Some people view the broadcast with no issues on these devices while others have had problems. 
 
Q: My video froze. Now what?
A: Go back to the home page and reload the video page. If that doesn't work log out and log back in.
 
Q: How do I cancel my account?
A: Click here to unsubscribe. Or simply log into your PayPal account and manage your automatic payments. If you used Express Checkout with a credit or debit card please send an email to racindirt@racindirt.com and we can cancel it for you.
 
Q: Do I need an On Demand account to watch LIVE video?
A: If you don't have one it will automatically sign you up for one free month of On Demand access. If you don't want it, simply login to PayPal and cancel the membership and enjoy your free month of access to member only content.
 
Q: How do I cancel my account?
A: Click here to unsubscribe. Or simply log into your PayPal account and manage your automatic payments. If you used express checkout with a credit card please send an email to racindirt@racindirt.com and we can cancel it for you.
 
Q: Can I purchase the live event and go back and watch it later?
A: Yes and No. You get 30 days On Demand access when you purchase the PPV event. You will be able to watch the On Demand portion of the event for the 30 day trial period. Keep in mind our On Demand coverage is typically only the premier division of the event.
 
Q: When I purchase a Live Event what exactly am I getting?
A: You are receiving live access to either the individual night or the entire event depending on which purchase you made.
 
Q: I bought the event and am having trouble logging in?
A: Please double check your username and password and make absolutely certain you typed it in correctly. Also, double check to make sure your caps lock is not on. If you still have trouble, email - racindirt@racindirt.com. Please do not message us on our Facebook page or Tweet us regarding an issue with live video. We will sit on our email account and promptly respond. Phone calls to either Austin or Trenton will not be answered, nor returned for troubleshooting issues.
 
Q: Can I share this password with someone else?
A: The password is sent for use on one device at a time, multiple logins will void all logins for a period of at least one hour
 
Q: Does purchasing a live event allow me premium access on RacinDirt.com's website?
A: Yes and No. You get 30 days On Demand access when you purchase the PPV event. You will be able to watch the On Demand portion of the event for the 30 day trial period. Keep in mind our On Demand coverage is typically only the premier division of the event. This will also allow you access to other premium content on our website.
 
Q: The event was rained out after I made the purchase, what now?
A: The Live Video follows the same procedure as if you purchased a ticket at the track. If the promoter declares it a completed event then we will do the same. If it is to be made up, we will either make it up as well, or honor your subscription at the next similar level of event. We will try to make up the purchased event if at all possible.
 
Q: I keep getting a spinning circle in the middle of the screen and no video?
A: Please see the first Question and Answer before emailing.  Make sure someone in your household isn't on Netflix or a gaming network while you are trying to watch the event.
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